i1win Privacy Policy

This privacy policy is issued on behalf of the i1win platform ("we", "our", "i1win") and applies to all members ("you", "user") who use our website, mobile platform, and related services. i1win is committed to providing a safe and trustworthy online gaming experience for users in Bangladesh.

By registering on our platform or using our services, you are considered to have accepted the terms of this policy. If this policy changes, we will post a notice on the platform and the date of the latest version will be indicated.

i1win collects various types of information to provide its services, ensure security, and improve the user experience. The information collected is described below:

2.1 Personally Identifiable Information

At the time of registration and for account management purposes, we may collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Current address

2.2 Financial Information

We collect payment-related information to process transactions. i1win currently handles transactions via bKash, Nagad, Rocket, and Upay. We store the associated mobile numbers and transaction records, but full PINs or passwords are never collected or stored.

2.3 Technical Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Login time, session information, and activity history
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

To ensure responsible gaming and maintain platform integrity, we monitor betting history, win/loss records, game selection patterns, and session duration.

i1win uses your information only for specific and legitimate purposes. We do not sell your information to any third party.

3.1 Account & Service Management

• Creating, verifying, and maintaining active accounts
• Processing deposits and withdrawals and maintaining transaction history
• Providing customer support and resolving complaints
• Issuing bonuses and promotions and determining VIP levels

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Helping to prevent money laundering and other financial crimes
• Preventing the operation of multiple accounts
• Account age verification (confirming 21+)

3.3 Service Improvement & Communication

• Analyzing and improving platform performance
• Keeping you informed about new features and games
• Sending relevant promotional messages (with your consent)
• Delivering responsible gaming messages and warnings

i1win uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help maintain the functionality of the platform.

4.1 Types and Purpose of Cookies

Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions. These cannot be disabled.

Functional Cookies: Remember your preferences (such as language selection) and personalize your experience.

Analytical Cookies: We collect aggregated data to monitor platform usage and improve our services.

4.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain key functions of the platform.

i1win protects your personal information with great care. We may share your information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

Minimal and necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), technology services, and game operations. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

In the case of a court order, government directive, or legal obligation, we may be legally required to provide relevant information to the concerned authorities.

5.3 Business Transfers

If a business merger or acquisition occurs, user information may be transferred. In such cases, the new entity will be required to follow this privacy policy.

i1win has adopted industry-standard technical and organizational measures to protect your information.

6.1 Technical Security

• SSL Encryption: All data transmission on our platform is secured by SSL/TLS encryption.
• Encrypted Storage: Stored personal information is protected by encryption.
• Firewall & Intrusion Detection: Advanced security systems are active on our servers.
• Two-Factor Authentication: Two-factor authentication is available to provide additional protection for your account.

6.2 Organizational Security

• Only authorized staff have access to personal information.
• Staff receive regular training on privacy and data protection.
• Clear procedures are in place to detect and respond to data breach incidents.

It should be noted, however, that transmitting information over the internet is not entirely risk-free. We make every effort on our end, but no system can be guaranteed 100% secure.

i1win retains your information only for as long as necessary. The specific retention period depends on the type and purpose of the information:

• Account Information: For the duration the account is active and for a defined period after it is closed.
• Transaction Records: For the period required under financial regulatory rules.
• Communication & Support History: For a reasonable period after a matter is resolved.
• Cookie Data: Automatically deleted at the end of the period specific to each cookie type.

After your account is closed, some information may be retained until legal or regulatory requirements are met. Once that period has passed, information is securely deleted or anonymized.

i1win believes that having control over your own information is a fundamental right. Your rights are described below:

8.1 Right to Know

You can find out at any time what information we hold about you and the purpose for which it is being used. Contact us to request this information.

8.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you may request a correction. Information can be updated through your account settings or with the help of our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

8.4 Right to Opt Out of Marketing Communications

You can opt out of promotional messages and marketing communications at any time. Please contact our support team regarding this.

8.5 Right to Lodge a Complaint

If you have any concerns about how we handle your information, please contact us directly. We take every complaint seriously.

i1win is intended for users aged 21 and above only. Our platform is not for minors, and we do not knowingly collect personal information from minors.

Age verification is carried out at the time of registration. If we learn that a minor has created an account, we will immediately close that account and delete the associated information. If a guardian suspects their child is using our platform, please contact us immediately.

Our platform uses software from game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) and systems from payment service providers. These third-party providers may have their own privacy policies, which apply to their respective services.

i1win is not responsible for the data collection and usage practices of these third parties. However, we work only with trusted and recognized partners.

i1win may update this privacy policy from time to time. Reasons for changes may include:

• Launching new services or features
• Aligning with legal or regulatory changes
• Improving our data management practices
• Providing clarity based on user feedback

For significant changes, we will post a notice on the platform and notify you by email. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. i1win's privacy team will give your matter the attention it deserves.